For example, a friend invites you to a concert and states that the tickets are cheap, but he also needs to secure them on his credit card before they sell out.
You quickly agree to go and offer to pay him later. Your friend texts you the ticket price the next day, and the amount he gives is way out of your price range. This miscommunication leads to an argument that eventually puts a strain on your friendship. This is just one example of how differences in perception may cause misunderstandings or even major communication breakdowns, and ultimately these issues affect our behaviors.
Since perception is a cognitive process that helps us to understand our world, how we receive, filter, and interpret behaviors and conversations may not be the same as how someone else does it. Because of this, it has a significant impact on how we communicate and how we understand the communication of others. Understanding the different steps in the perception process will enable you to consider the potential misunderstandings that may occur and help you communicate more effectively Weintraub , Effective communication requires self-reflection, a better understanding of the perception process, and a commitment to change.
Easier said than done, right? However, with some practice, when people try these techniques, they can gain new insight into how others perceive and navigate their world. See the difference when your career is Kettering Built.
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Schedule Appointment. All Rights Reserved. Privacy Policy California Privacy Notice. Skip to main content. Effective communication requires self-reflection and commitment to change. Scenario In extending the car example, the connection between perception, language and behavior becomes clear: Person A Setting: Busy morning traffic Perception: Everyone is out for themselves and they do not care about the needs or safety of others. Person B Setting: Busy morning traffic Perception: Everyone is trying to do their best and people are genuinely good.
She simply keeps driving and thinks about the day ahead. Factors Affecting Perception How one perceives the world is a combination of factors, such as self-esteem, self-concept, and learned values. Excel In Your Career. Kettering Ranks 1 for Return on Investment. This is key, as two of the same statements, when spoken with a different context, can mean two completely different things.
If the context is not understood completely, an entire business strategy can result in personnel taking a different direction, and projects succeeding or failing. The channel of interpersonal communication refers to the medium or platform by which the message is being transmitted from the sender to the receiver and back to the sender with feedback. The channel is a key factor within the scope of business interpersonal communication as well, as some perceptions may differ on the recipients end based on what channel is used.
While electronic mail and business messaging apps do not allow for the reading of facial expressions or gestures, some people rely on those things to understand the context of the message, and thus this must be taken into account via sufficient compensation in the written message. While all forms of interpersonal communication entails conveying a message from a sender to a receiver, there are two specific types of such communication instances that differ in how the message is relayed, which can result in different issues associated with different perceptions potentially skewing the meaning of the information based on biases or misunderstandings of context.
The two types of interpersonal communication are verbal communication , and non-verbal communication. Verbal communication includes any type of oral communication where a message, idea, or thought is conveyed via speech. Non-verbal communication includes any type of communication that is not spoken and can include a more direct method, such as writing e. Business relationships with vendors, clients, stakeholders, managers, and personnel are all based on interpersonal communication, making it important for effective communication to be utilized so that everyone is on the same page and there are no misunderstandings.
It is important to note that it is not just the perception of the listener that is important, but also the speaker. For instance, some personnel may require more information to know how to begin a project, while others may need a more literal guide, such that the perception of the speaker e. Words are abstract products of the mind, and though many often like to think of words as concrete ideas that are completely objective, this is not the case.
While it is usual for personnel and managers to assume that others think the same way as them, it is important to note that differing personalities and proclivities in the workplace may lend to different perceptions of common messages, and even words.
It is always best for managers and personnel to utilize a broad view when conveying messages or giving feedback, so that everyone leaves the table with the same message, and no confusion on what is being conveyed. Effective interpersonal communication must be utilized in the workplace in order for projects to move forward and discussions, strategies, workflows or processes to be completed effectively. The use of a common term, with unknown subjective core differences, means that any communications using this term are immediately misaligned.
Only then can a business succeed and fulfill its goals. Interpersonal skills are a must in order for teams to interact well together in order for projects to be completed timely and efficiently. In order for business interactions to be carried out effectively, such that strategic decisions are understood and followed, managers need to be able to direct and plan, and personnel are able to give feedback and relay critical data to colleagues.
Thus, it is critical that all personnel in a business understands that the way words are perceived by different people affects how they understand what is said.
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